Shipping policy

Free worldwide shipping over $140 — duties and customs included

Orders of $140 or more ship free, worldwide. Below $140, shipping is a flat $12. Every order is fully delivered-duty-paid (DDP). We pay all import duties, customs charges and tariffs before your parcel reaches you. There is nothing to pay on delivery and no surprise fees — the price you see at checkout is the price you pay.

Order processing & delivery

Each piece is made to order by our artisans in Kathmandu, so please allow production time before dispatch:

  • Production: 5–7 business days
  • Delivery: 5–7 business days after dispatch
  • Total: approximately 10–14 business days from order to delivery

Express shipping is available at additional cost — please contact us at support@lumusae.com before placing your order.

Carriers & tracking

All orders ship tracked and insured. We work with several international courier partners — including DHL, FedEx, UPS and SF Express — and select the carrier per destination for the most reliable route. You will receive tracking details by email as soon as your order ships. Please allow up to 24 hours after dispatch for tracking to become active on the carrier's system.

Where we ship

We ship worldwide. Prices can be viewed in USD, GBP and AUD, and duties are covered by us on every destination we serve.

Shipping delays

Occasionally a shipment is delayed by severe weather, carrier disruption, or high-volume holiday periods. These delays are rare and outside our control, and we will always keep you updated if one affects your order.

Order status

You can check your order at any time by logging into your account, using the tracking number in your shipping confirmation email, or contacting us at support@lumusae.com.

Shipping address

Please ensure your delivery address is complete and correct at checkout. If you spot a mistake, contact us as soon as possible — once an order has shipped we may not be able to redirect it. If a parcel is returned to us because the address was incorrect or delivery attempts were refused, we will contact you to arrange reshipment.

Returns

See our Refund Policy for full details of our 30-day returns and exchanges.