FAQ

What are your shipping options and delivery times?

We offer free international express shipping on all orders.

Delivery typically takes:

  • 3–5 business days for the US, UK, Europe, and Japan
  • 5–7 days for other international destinations

Once your order ships, you'll receive a tracking number to follow your delivery.

What’s your return policy?

We offer 30-day returns on all unused products.

If you’re not completely in love with your shawl, you can return it for a full refund or store credit — no questions asked.

Just contact us at [lumusae0920@gmail.com] and we’ll guide you through the process.

How do I care for my cashmere product?

To keep your Cashmere product beautiful for years:

  • Hand wash gently in cold water with mild shampoo or baby detergent
  • Lay flat to dry — never wring or hang when wet
  • Avoid dry cleaning unless necessary (make sure it’s gentle)
  • Store in a breathable cotton bag with cedar or lavender to protect from moths

Your shawl comes with full care instructions and a storage pouch.

Is your pashmina certified?

Yes. Every Lumusae shawl is NPIA-certified (Nepal Pashmina Industry Association) to ensure:

  • 100% pure pashmina
  • No silk, viscose, or synthetic blends
  • Ethical sourcing from Himalayan Changra goats

You’ll receive a certificate of authenticity with your order.

Do you offer gift packaging?

Yes! All shawls come wrapped in premium sustainable packaging, ready for gifting.

You can also add a custom note at checkout — handwritten and included at no extra cost.